Manage Your Customers

Customer Support

Your customer becomes our customer. We will bring any comments, questions, concerns or insights right back to you as a brand.Your customers will not only enjoy the product they order, they’ll enjoy the process. Our team will protect your brand from negative experiences on Amazon outside of your control.

• Customer review and Q&A monitoring

• Returns, refunds, and exchanges

• Review monitoring and maintenance

Customer review and Q&A monitoring

Our customer service experts are well versed in creating excellent experiences for customers. All questions asked by customers — through direct contact or through listings — are quickly answered.

Returns, refunds, and exchanges

We’re here for customers when their orders don’t go as planned. Each step of the customer service process is handled in a way that keeps shoppers happy and your brand integrity intact.

Review analysis and maintenance

We carefully monitor your product performance, addressing negative reviews and offering solutions to customers. Everything is tracked, and consumer data is readily accessible.

Other Amazon Brand Services

Brand Protection

Rescue Your Brand From Unauthorized Sellers & Negative Reviews.

Optimize & Scale

Optimize & Enhance Your Brand's Presence with Amazon Listing Optimization.

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